Exchange/Return Period: Exchanges and returns due to customer change of mind must be made within 7 days from the date of receipt of the product Exchange/Return Shipping Cost: Customers must pay for exchanges/returns due to customer change of mind. *However, this excludes shipping costs in the case of defective or flawed products. In the case of exchanges and returns due to simple change of mind, the customer must pay the round-trip shipping cost of 6,000 won.

Exchange/return method: Please apply for exchange or return through the online mall bulletin board or KakaoTalk channel: [Frapotutu]. (Processing will be delayed if not received) In principle, the shipping fee is to be deposited, and the deposit must be made to our account (1005-904-738441) Phytosoul Co., Ltd. under the same name as the orderer or recipient. When using another delivery service, please deposit 3,000 won and send it as ‘prepaid’ for the shipping fee. * Additional fees may apply for islands and mountainous areas.


Return address: 80 Yongjeonggyeongje-ro 1-gil, Pocheon-si, Gyeonggi-do, Frapotutu Logistics Center (Nuri Logistics)

[Notice on non-exchangeable/returnable items] – If a request for exchange/return due to the customer’s change of mind is made more than 7 days after the date of receipt of the product – If the product shows signs of use or the value of the product is damaged and cannot be resold – If the product’s accessories, tag/label, or part of the set product is damaged, used, or removed due to a reason attributable to the purchaser, or if the product box has been opened (however, this excludes cases where gift wrapping, etc. is damaged in order to check the product) – Items purchased from the online store cannot be exchanged/returned at Fraportutu offline stores – Items sent unilaterally without prior notice or items that cannot be exchanged or refunded will be returned at the buyer’s expense.

※ If there is a problem with this product, compensation will be provided in accordance with the Fair Trade Commission’s Consumer Dispute Resolution Standards. Consumer Counseling Number: 070-7757-5115 * For more information, please check the [Delivery & Exchange/Return] page at the bottom of the site.

✉️ CONTACT@FRA422.COM
☎️ 070-7757-5115

🗨️ 422 Channel Talk