FAQ

Customer Service

delivery tracking

You can check delivery status by going to [Customer Service → Delivery and Order Inquiry] or [Login -> ACCOUNT -> Order History → View] for each order number.

Change delivery address

After the product preparation (payment completed) stage, you cannot change the delivery address. Please contact us via email or 1:1 chat.

Shipping Information

Delivery company: Lotte Delivery (Please note that other delivery services are not available/delivery to military bases (PO boxes)) Delivery date: 2-4 business days (varies by region) / Delivery fee: Free delivery (excluding Discovery individual items and goods)

Pick up in store

Products purchased from the official online mall cannot be picked up at the store.

Overseas Shipping

If you would like to receive overseas shipping, please contact us via email or 1:1 chat. Shipping costs may vary depending on the shipping country and product weight.

Inquiry about wrong delivery

If the product you received was delivered incorrectly, lost, or damaged, please contact us via email or 1:1 Talk with the delivery information (recipient name/order number/photo of invoice) and a photo of the product attached.

Delivery Schedule

The official online mall ships orders paid by 3pm on weekdays on the same day (excluding weekends and public holidays).

Combined shipping inquiry

If the order numbers are different, they will all be shipped separately. If you wish to have them shipped together, please place your order with one order number.

Confirm order

You can check your order at [Customer Service → Delivery and Order Inquiry] or [Login → ACCOUNT → Order History → View].

Virtual account deposit deadline

For virtual accounts, orders will be automatically cancelled if payment is not made within 7 days.

Inquiry for cash receipt issuance

You can apply for a cash receipt by selecting a virtual account or escrow at the order form writing stage. After selecting for personal use or business verification, a receipt will be issued by entering the relevant information.

Product purchase quantity limit

There is no limit to the number of items you can purchase at one time. However, if you wish to purchase in bulk, please inquire through the [Corporate Purchase Inquiry] bulletin board.

withdraw order

Shipping Stage Information: Before Payment – Preparing Products (Payment Complete) – Preparing for Delivery – In Delivery – Delivery Complete Order cancellation is only possible when the status is ‘Preparing Products’ after payment, and a return shipping fee will be charged when requesting cancellation from the ‘Preparing for Delivery’ status. In case of cancellation during the Preparing Products stage, full cancellation will be processed immediately without a separate procedure. Please note that partial cancellation and use of a virtual account may take time.

Exchange/Return Inquiry

Exchange/Return Period: Exchanges and returns are possible within 7 days from the date of receipt of the product. Exchange/Return Shipping Fee: A round-trip shipping fee of 6,000 won will be charged for exchanges and returns due to a simple change of mind. The shipping fee is only accepted through bank deposit, and please deposit the money to Phyto Soul Co., Ltd. (1005-904-738441) under the same name as the orderer. For exchange/return applications, please apply via email or 1:1 chat. If you do not send it through the return application of the delivery company that received it and use a third-party delivery company, please make sure to apply by prepayment. * Return Address: 80 Yongjeong Economy-ro 1-gil, Pocheon-si, Gyeonggi-do, Nuri Logistics

Reasons for non-exchangeable or non-returnable items

Exchanges are not possible if the seal sticker on the product box or vinyl surface has been removed, if the product has been opened and used, if the product is damaged or defective due to customer negligence, if the exchange/return period has expired, if the purchase history on the official online mall cannot be confirmed, or if the product has a different selling price (for more information, please check Delivery & Exchange/Return).

Inquiry for refund after return

We will assist with processing after inspecting the returned product. For card payments, it will take approximately 2-3 business days based on the card company’s business days.

* Non-member customers, if you would like a refund, please request it via email or Channel Talk.

Relationship between souls

I can’t tell you about the relationship between souls because it’s private. If you have any questions, please contact each soul talk 🙂

Use of products during pregnancy

During pregnancy, you may be sensitive to fragrances, so please test the product on the inside of your wrist before using it, or consult a specialist before using it.

We do not provide or sell sample papers. We plan to update various services including sample papers in the future, so please look forward to it 🙂

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